Privacy policy

Our Policies

Our Commitment

KHADIM INDIA LTD. (hereinafter referred to as BRITISH WALKERS) treasures its customers and values their privacy. Any/all personal information that may be collected from you, their purpose, manner of use, and events under which they may be shared, are all described in this privacy policy (hereinafter referred to as ‘Policy’). This Policy also explains your right to preference regarding how information is collected, used and disclosed by us. Your personal data will not be collected, used or disclosed by BRITISH WALKERS in non-compliance with this Policy.

By using www.britishwalkers.com and/or purchasing its products, you agree categorically to the terms and regulations of BRITISH WALKERS Policy. Any/all changes in the policy will be notified to website users and customers by updating the Policy on the website. It is your responsibility to regularly review this Policy and any subsequent changes.

Your use of our site post changes will not only denote your approval of these changes but will also be binding. In the event you decide to discontinue using our site without taking any action regarding your personal data, your information will remain subject to use under our Policy prior to its change.

1. Information

BRITISH WALKERS will collect your personal information when provided to us, such as during login as a registered user of www.britishwalkers.com or setting up a user account as well as password, ordering a product, contacting us by e- mail, phone or otherwise, providing details in your account (and there could be multiple, if multiple e-mail addresses have been used by you while buying from us) or during filling up of an entry form for participating in a survey, promotion or contest, whether at any of our retail outlets or online.

Consequent to these activities, you might share with us personal information such as your name, phone number(s), postal and e-mail addresses, credit card details, names of individuals who have received shipped purchases, including their telephone numbers and address, financial information, product interest information and in some cases, your individual preferences and opinions. A record of your product preferences may also be maintained by us.

BRITISH WALKERS website is meant to be used by adults. No personal information from children below 18 years will be knowingly collected by us. Our website should not be used by anyone under 18 nor should they provide us with any personal data.

2. Purposes

Your personal information may be used by BRITISH WALKERS for:

1. Processing your order and answering queries about your order status
2. Shipping ordered products to you or your associates, relatives or friends
3. Communication (via post, e-mail or otherwise) and providing personalized services, promotional/special offers and additional information about our services, products, surveys, events and contests
4. Helping us be more aware of your shopping interests
5. Conducting performance and marketing research, helping us benchmark our performance, measuring your customer service and assisting us in improving our product offers and your shopping experience

You are free to refuse receiving marketing information or promotional materials under terms mentioned below.

3. Promotional Communications

BRITISH WALKERS will communicate with you only if you want us to. If you do not want us to send you promotional offers, or use your data to improve your shopping experience, kindly inform us via toll-free 1800 103 0501 or email customercare@khadims.com. Please provide your full name and the e-mail id used by you at the time of registration or purchase. We may take up to 2 weeks to process your request, during which period, BRITISH WALKERS may continue to send you communications.

4. Changing or Accessing Personal Information

BRITISH WALKERS’s will ensure the personal data it collects is up-to- date, complete and accurate as is required for the purposes of its use. You have the right to request access to and correction of your personal information. Such requests, complaints or queries regarding this Policy and the privacy practices of BRITISH WALKERS may be made in writing to:

Privacy Officer
KHADIM India Ltd.
7th Floor, Tower C, DLF IT Park
08 Major Arterial Road , Block - AF, New Town (Rajarhat),
Kolkata - 700156

Your consent to/approval of collection, use and/or disclosure of personal data can be withdrawn anytime by writing to our privacy officer. Your personal data will be retained only so long as it is required for the purposes stated in this Policy or an extended period as needed under laws applicable.

5. Information Sharing with Third Parties

BRITISH WALKERS may share your personal information (collected during your visit and purchase on www.britishwalkers.com, participation in a survey/contest, availing a special offer/promotion or during shopping at our stores) with its Affiliates to let them communicate with you (by post, e-mail or otherwise), offer you promotional materials and additional details about their services, products, contests, and special offers that you may find interesting, or collect and utilize that information for purposes specified in this Policy.

Your personal information is not sold or rented by us to any non-affiliated third party, except when certified by law. Nevertheless, in case all or nearly all of BRITISH WALKERS businesses are sold or in the event of any similar transaction, your personal information may be transferred or disclosed by us to a buyer or prospective buyer, who may accumulate, utilize and reveal such information to access the proposed deal or operate and handle the activities of the acquired business, or for any other reasons specified in this Policy.

Personal information may be transferred by us to non-affiliated third parties to process pursuant to deals that prevent them from utilizing or revealing the personal data for any other purpose except for processing, and enforce security precautions suitable to the sensitivity of the data.

BRITISH WALKERS website may include links to sites operated by third parties. Your personal information may be collected by these websites. This Policy is not applicable to the practices of any third party and no responsibility is assumed by BRITISH WALKERS in this case. When you use this site and/or access the site of a third party from this site, BRITISH WALKERS is released from the responsibility of the actions, omissions and practices of third parties. You are requested to go through the privacy policy of each of the sites visited by you.

6. Security

In consideration of the sensitive nature of your personal data and the reasons for their intended use, we have taken appropriate measures to ensure data confidentiality and safety, and their protection against theft or loss, unauthorized access, copying, disclosure, and modification or use. This Policy is binding to all employees and agents of BRITISH WALKERS.